ZenBriefr reads each ticket, suggests the right fields, and drafts the reply — right in your Zendesk sidebar. Your agents skip the busywork and get to the answer. Flat rate, no per-agent fees.
Every ticket. Every shift. Every handoff.
Zendesk Copilot starts at $50 per agent per month. ZenBriefr is $149 flat.
Processing 200+ tickets monthly with attachments
SaaS, software, and app support teams
Dealing with error logs, screenshots, and documentation
Teams that want to stay in Zendesk without downloads
5.0 on the Zendesk Marketplace · Verified review
An affordable alternative to Copilot that actually improves agent efficiency. The AI summaries are accurate and help agents pick up context in seconds — and when we shared a few feature suggestions, they were implemented within hours. That kind of speed and willingness to listen is rare.— Verified Zendesk Marketplace review ★★★★★
Honestly, I built ZenBriefr for myself first. I was tired of opening a ticket and scrolling forever just to work out what the customer actually needed. Now it's all there the second I open it, and I can just deal with the problem. I still use it every day.— Curtis, ZenBriefr Founder
AI analyses the ticket and suggests field values, priority, and ticket type. Apply individually or all at once — agents review before anything is set.
Instant summaries for status checks, agent handoffs, manager briefs, or resolution notes. Adapts depth to ticket complexity.
Generate context-aware replies in 4 tones — Professional, Friendly, Concise, Empathetic. Supports 9 languages. One click to insert.
Every summary flags the customer's current emotional tone — Frustrated, Escalation Risk, Neutral, or Positive — so agents prioritise de-escalation before diving in.
See the customer's past tickets and AI-matched similar resolved cases in one panel. Stop solving the same issue twice.
Automatically detects when a ticket contains multiple distinct issues and offers to split them — each with its own subject, priority, and tags. Cleaner queues, easier triage.
Summaries fold in side conversations — the threads your team spins off to billing, engineering, or an outside vendor over email, Slack, or Teams — so agents see the full cross-team context, not just the customer-facing replies.
Flags the phrases that matter to your team — legal language, compliance terms, escalation signals, financial or cancellation mentions — right in the summary. Fully customisable per account.
Improve the tone of a reply you've already written, translate it to the customer's language, or do both in one click — right from the Zendesk reply composer.
Click any PDF, image, or document to view it in a modal overlay. No downloads. No new tabs. Just click and see.
Extract text from screenshots, receipts, error messages, or order numbers automatically. Copy-paste instead of retyping.
Automatically find and organize meeting links, file shares, and URLs from ticket content. Smart filtering avoids footer links.
Download multiple attachments at once in organised ZIP files. Perfect for complex tickets with many files.
We don't persist your raw ticket content — caches use one-way hashes, generated summaries auto-delete within 24 hours, and access tokens are encrypted.
One ticket, multiple perspectives. Get the right summary for status updates, agent handoffs, customer follow-ups, or manager briefs.
One flat rate. Unlimited users. No per-agent tax.
Install ZenBriefr in 60 seconds. Start your 14-day free trial. Cancel anytime.
Start Free Trial →