Stop Reading.
Start Solving.
ZenBriefr reads each ticket, suggests the right fields, and drafts the reply — right in your Zendesk sidebar. Your agents skip the busywork and get to the answer. Flat rate, no per-agent fees.
Your Agents Right Now vs. With ZenBriefr
Every ticket. Every shift. Every handoff.
Without ZenBriefr
- Open ticket, start reading from the top
- Scroll through 30 messages to get context
- Download attachments to view them
- Manually retype error codes from screenshots
- Write handoff notes from scratch
- Draft replies, then edit for tone
- Lose context every time you switch tickets
With ZenBriefr
- Open ticket → AI summary in 10 seconds
- Get status, next steps, and open questions instantly
- Click attachment → Opens inline, no download
- Click OCR → Error text extracted automatically
- Generate handoff summary for the next agent
- Generate a full reply draft in the right tone
- Done. Next ticket.
A Fraction of What Zendesk Charges
Zendesk Copilot starts at $50 per agent per month. ZenBriefr is $149 flat.
For a 10-agent support team:
Real Usage, Not Stock Logos
We're an early-stage product and we won't pretend otherwise. Instead of a wall of borrowed logos, here are live numbers from the support teams using ZenBriefr right now.
Days Used Since Install
Our first paying customer has opened ZenBriefr every single day since installing. They missed one Saturday.
Tickets Analyzed
Real tickets from real queues, summarized and triaged so agents open them with full context.
AI Summaries Generated
Handoffs that keep their context, returns from weekends without rereading, escalations that arrive briefed.
Translations Delivered
Agents answering tickets in languages they don't speak, without a translation queue or a second tool.
Numbers from our production database as of July 24, 2026, across all active customer accounts. Small and honest beats big and borrowed.
Don't Just Take Our Word for It
5.0 on the Zendesk Marketplace · Verified review
An affordable alternative to Copilot that actually improves agent efficiency. The AI summaries are accurate and help agents pick up context in seconds — and when we shared a few feature suggestions, they were implemented within hours. That kind of speed and willingness to listen is rare.— Verified Zendesk Marketplace review ★★★★★
Honestly, I built ZenBriefr for myself first. I was tired of opening a ticket and scrolling forever just to work out what the customer actually needed. Now it's all there the second I open it, and I can just deal with the problem. I still use it every day.— Curtis, ZenBriefr Founder
Everything You Need. Nothing You Don't.
Smart Actions
AI analyses the ticket and suggests field values, priority, and ticket type. Apply individually or all at once — agents review before anything is set.
AI Ticket Summaries
Instant summaries for status checks, agent handoffs, manager briefs, or resolution notes. Adapts depth to ticket complexity.
AI Reply Drafts
Generate context-aware replies in 4 tones — Professional, Friendly, Concise, Empathetic. Supports 48 languages. One click to insert.
Sentiment Detection
Every summary flags the customer's current emotional tone — Frustrated, Escalation Risk, Neutral, or Positive — so agents prioritise de-escalation before diving in.
Requester History
See the customer's past tickets and AI-matched similar resolved cases in one panel. Stop solving the same issue twice.
Ticket Splitting
Automatically detects when a ticket contains multiple distinct issues and offers to split them — each with its own subject, priority, and tags. Cleaner queues, easier triage.
Side-Conversation Threads
Summaries fold in side conversations — the threads your team spins off to billing, engineering, or an outside vendor over email, Slack, or Teams — so agents see the full cross-team context, not just the customer-facing replies.
Sensitive Word Alerts
Flags the phrases that matter to your team — legal language, compliance terms, escalation signals, financial or cancellation mentions — right in the summary. Fully customisable per account.
Polish & Translate
Improve the tone of a reply you've already written, translate it to the customer's language, or do both in one click — right from the Zendesk reply composer.
Instant File Viewer
Click any PDF, image, or document to view it in a modal overlay. No downloads. No new tabs. Just click and see.
OCR Text Extraction
Extract text from screenshots, receipts, error messages, or order numbers automatically. Copy-paste instead of retyping.
Smart Link Detection
Automatically find and organize meeting links, file shares, and URLs from ticket content. Smart filtering avoids footer links.
Bulk ZIP Downloads
Download multiple attachments at once in organised ZIP files. Perfect for complex tickets with many files.
Privacy-First by Design
We don't persist your raw ticket content — caches use one-way hashes, generated summaries auto-delete within 24 hours, and access tokens are encrypted.
Ticket Summaries That Fit the Moment
One ticket, multiple perspectives. Get the right summary for status updates, agent handoffs, customer follow-ups, or manager briefs.
Designed for Mid-Volume Support Teams
One flat rate. Unlimited users. No per-agent tax.
View full pricing details →
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