AI SIDEBAR FOR ZENDESK

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Start Solving.

ZenBriefr summarizes each ticket, lets agents reply in any customer's language with one click, and flags frustrated customers before they escalate. Right in your Zendesk sidebar, for one flat rate.

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SEE IT ON A REAL KIND OF TICKET

A German Replacement Request, Handled in English

Your agent doesn't speak German. Here is what they see, and what the customer gets back.

1 · The ticket
Sample ticket · 4 messages · German
Jonas, customer
Hallo, meine Powerbank aus Bestellung #DE-48213 lädt seit gestern nicht mehr. Die Anzeige blinkt kurz und geht dann aus. Anderes Kabel und anderes Netzteil habe ich schon ausprobiert. Foto vom Kaufbeleg ist im Anhang.
Support agent
Hallo Jonas, danke für Ihre Nachricht. Könnten Sie uns ein kurzes Video vom Ladeversuch schicken?
Jonas, customer
Video ist im Anhang. Ich brauche die Powerbank nächste Woche für eine Reise. Gibt es eine schnelle Lösung?
Jonas, customer · 3 days later
Seit drei Tagen keine Antwort. Wenn sich niemand meldet, schreibe ich eine Bewertung.
2 · What the agent reads
ZenBriefr summary · in English Flagged: frustrated
Status
Waiting on us. The customer followed up after 3 days with no reply.
Customer need
Power bank from order #DE-48213 stopped charging. Wants a fast fix before a trip next week.
Key context
  • Indicator blinks briefly, then turns off
  • Already tried a different cable and charger
  • Receipt photo and charging video attached
  • Says they will leave a review if nobody responds
Next step
Offer a replacement and confirm it ships in time for the trip.
3 · What the customer gets
Agent writes in English

Hi Jonas, sorry for the wait and thanks for the video. Your power bank is under warranty, so we're sending you a replacement today. You'll get the tracking number by email, and it should arrive before your trip.

Translate → German, one click

Hallo Jonas, entschuldigen Sie bitte die Wartezeit und vielen Dank für das Video. Ihre Powerbank fällt unter die Garantie, daher senden wir Ihnen heute ein Ersatzgerät. Die Sendungsnummer erhalten Sie per E-Mail, und das Gerät sollte vor Ihrer Reise bei Ihnen sein.

Sample ticket for illustration. Summaries and translation work the same way in 48 languages. How multilingual teams use ZenBriefr

IN DAILY USE

Used Every Day, Not Just Installed

Live numbers from the support teams using ZenBriefr today.

3,500+

Replies Translated

Agents answering customers in German, French, Italian, Spanish and more, without a translation queue or a second tool.

141 of 142

Days Used Since Install

Our first paying customer has used ZenBriefr on all but one day since installing.

5,500+

AI Summaries Generated

Handoffs that keep their context, long threads read in seconds, escalations that arrive briefed.

2,400+

Frustrated Customers Flagged

Angry follow-ups tagged and collected in a Zendesk view so they get picked up first.

Numbers from our production database as of October 12, 2026, across all active customer accounts.

WHAT YOU GET

Built Around What Teams Actually Use

Four things your agents will reach for on every shift, and a toolbox for the rest.

Reply in Any Language

Write your reply in the Zendesk composer, click Translate, and it goes out in the customer's language. 48 languages, with an option to polish the tone in the same click. It's the feature our customers use most, every day.

AI Ticket Summaries

One click turns a long thread into where things stand, what the customer needs, and what happens next, written in each agent's own language. Formats for handoffs, escalations and closed tickets, and it can run automatically on long tickets.

Frustrated Customer Alerts

When a customer follows up angry or threatens a bad review, ZenBriefr tags the ticket and adds it to a Zendesk view, in any language, so it gets picked up first. One switch to turn on.

Read Every Attachment

Open PDFs, images and documents right in the ticket without downloading them, and pull the text out of screenshots, receipts and order confirmations so nobody retypes a serial number.

Also included

  • AI Reply DraftsFull replies in four tones and 48 languages, ready to insert.
  • Sentiment DetectionEvery summary shows the customer's current tone.
  • Requester HistoryPast tickets and similar solved cases in one panel.
  • Smart ActionsSuggested priority, type and field values, applied only when an agent approves.
  • Ticket SplittingSpots tickets with several issues and splits them cleanly.
  • Side ConversationsSummaries include the threads your team spun off to billing or engineering.
  • Sensitive Word AlertsFlags the legal, compliance or cancellation language you choose.
  • Smart Link DetectionPulls meeting links and file shares out of the thread.
  • Bulk ZIP DownloadsEvery attachment on a ticket in one download.
  • Privacy by DesignRaw ticket content isn't stored, summaries are deleted after 90 days, and tokens are encrypted.
WHAT CUSTOMERS SAY

Don't Just Take Our Word for It

★★★★★

5.0 on the Zendesk Marketplace · Verified review

An affordable alternative to Copilot that actually improves agent efficiency. The AI summaries are accurate and help agents pick up context in seconds — and when we shared a few feature suggestions, they were implemented within hours. That kind of speed and willingness to listen is rare.
Verified Zendesk Marketplace review ★★★★★
I built ZenBriefr for myself first. I was tired of opening a ticket and scrolling forever just to work out what the customer actually needed. Now it's all there the second I open it, and I can just deal with the problem. I still use it every day.
Curtis, ZenBriefr Founder
PRICING

One Price for the Whole Team

One flat rate. Unlimited users. No per-agent tax.

Especially useful for brands selling across several countries. See how multilingual teams use it.

$149
per month • unlimited agents
For a 10-agent team, Zendesk Copilot starts at $500 a month ($50 per agent). ZenBriefr is $149 for everyone.
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No per-agent fees • All features included: summaries, translation, frustrated customer alerts, OCR, drafts, smart actions, ticket splitting, and more
View full pricing details →
FAQ

Common Questions

What is ZenBriefr?
An AI app for the Zendesk ticket sidebar. It summarizes tickets, translates your agents' replies into the customer's language, flags frustrated customers and reads attachments. It installs from the Zendesk Marketplace.
Do I need Zendesk Copilot or a higher Suite plan?
No. ZenBriefr works on your existing Zendesk plan and does not need any Zendesk AI add-on.
How much does it cost?
$149 a month for the whole team, with unlimited agents and every feature included. There is a 14-day free trial.
Which languages does it support?
48 languages. Summaries are written in each agent's language, and replies are translated into the customer's language before they are sent.
Will it change my triggers, macros or routing?
No. ZenBriefr does not do routing or automations; it helps the agent working the ticket. If you turn on frustrated customer alerts, it adds one tag, trigger and view to your Zendesk, and switching the alerts off disables them.
What happens to our ticket data?
Your tickets never train AI models. Ticket content is sent through OpenAI's business API to generate summaries and translations, and OpenAI does not use API content for training; it keeps it for up to 30 days for abuse monitoring, then deletes it. ZenBriefr does not store raw ticket content. Generated summaries are kept for 90 days so your team can reopen them, then deleted automatically, and your Zendesk access token is encrypted. Read the privacy policy.
How long does setup take?
A couple of minutes. Install from the Zendesk Marketplace or connect your subdomain here, open a ticket, and the sidebar is ready. There is nothing to configure to get started.

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