Built for teams handling high volumes of tickets with screenshots, PDFs, and documents. View files instantly in Zendesk, extract text with OCR, and eliminate the download-open-switch workflow.
Watch how much time disappears on every single ticket
Conservative estimates based on real support team workflows
Processing 200+ tickets monthly with attachments
SaaS, software, and app support teams
Dealing with error logs, screenshots, and documentation
Teams that want to stay in Zendesk without downloads
"I built ZenBriefr after watching our support team constantly download screenshots and PDFs. It wasn't killing us, but it was definitely slowing us down. Now we click once and see everything instantly."— Curtis, ZenBriefr Founder
Click any PDF, image, or document to view it in a modal overlay. No downloads. No new tabs. Just click and see.
Extract text from screenshots, error messages, invoices automatically. Copy-paste instead of retyping.
Automatically find and organize meeting links, file shares, and URLs from ticket content. Smart filtering avoids footer links.
Enhance your replies with AI assistance. Choose from 4 tones: Professional, Empathetic, Technical, and Concise.
Get instant summaries tailored for status checks, agent handoffs, manager briefs, or customer follow-ups. Adapts detail to ticket complexity.
Download multiple attachments at once in organized ZIP files. Perfect for complex tickets with many files.
We don't store your ticket data. Ever. Hash-based caching for 24hrs max, then auto-deleted.
One ticket, multiple perspectives. Get the right summary for status updates, agent handoffs, customer follow-ups, or manager briefs.
One flat rate. Unlimited users. No per-agent tax.
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