AI-Powered Support Intelligence

AI Ticket Summaries for Zendesk: Turn Long Reviews Into Seconds

AI reads your Zendesk tickets, attachments, and screenshots—then tells you what matters. Dramatically reduce time spent reviewing tickets.

Start Free Trial → View Pricing
See It In Action

From Chaos to Clarity in Seconds

Watch how AI reads tickets, extracts text from images, and shows you exactly what matters

ZenBriefr complete workflow showing AI summary generation and file processing
Complete workflow in action
⚡

Generate AI summaries quickly

Dramatically reduce ticket review time with adaptive AI that adjusts to ticket complexity and your workflow needs

👁️

View files instantly without downloads

Click any attachment to preview in a modal overlay. PDFs, images, documents - all viewable without leaving Zendesk

📝

Extract text from screenshots automatically

OCR reads error messages, invoices, and logs from images. Process multiple files with bulk operations

✍️

Insert findings as internal notes

One-click insertion of summaries and extracted text as properly formatted internal notes in your ticket workflow

Modal File Viewer in Action

See how files open directly in Zendesk without downloads or new tabs

PDF file opened in ZenBriefr modal viewer within Zendesk interface
Live Example: Invoice PDF opens instantly in modal overlay - no downloads, no context switching

❌ Traditional Workflow

  • Download attachment
  • Open in external app
  • Switch between windows
  • Lose context in Zendesk
  • Delete files manually
~2-3 minutes per file

✅ ZenBriefr Workflow

  • Click to view instantly
  • Modal overlay opens in place
  • Auto-extract text with OCR
  • Stay in Zendesk context
  • No file management needed
~5 seconds per file
See The Difference

One Long Ticket. One Clear Summary.

AI reads everything—then gives you exactly what you need in seconds

😵 Without ZenBriefr
[1] Customer • 2:15 PM

Hi, our WorkFlow Pro system is completely down. None of our users can log in. We changed our service passwords this morning and now everything is broken. This is urgent - we have 50 employees unable to work.

[2] Agent • 2:23 PM

Thanks for reaching out. Can you try accessing the admin portal and checking if the application pools are running?

[3] Customer • 2:31 PM

I tried but I can't even access the documentation portal - getting login errors there too.

... 8 more exchanges ...
[12] Customer • 4:47 PM

It is now working! Running ConfigTool with admin privileges fixed it. Thank you!

⏱️ Minutes to read & understand
→
✨ With ZenBriefr
TL;DR: WorkFlow Pro completely down after password change. Fixed by running ConfigTool with admin privileges.
Issue: Complete system outage—50 employees unable to login after service password changes.
Resolution: Customer successfully ran ConfigTool utility with administrator privileges to update service credentials. System restored at 4:47 PM.
Root Cause: Service account credential mismatch required administrative configuration update.
⚡ Seconds to full clarity
🎯

Adapts to Complexity

Simple tickets get 2-3 lines. Complex issues get detailed breakdowns. AI adjusts automatically.

🔄

Multiple Summary Types

Status updates, handoff notes, resolution docs—choose the format that fits your workflow.

📋

Structured & Scannable

Clear sections with bold headers. Find what you need instantly without re-reading the ticket.

Learn about different summary types →
Why Teams Choose ZenBriefr

Built for Productivity, Priced for Teams

No per-agent fees. No feature paywalls. Just honest pricing based on what you actually use.

💰

Smart Cost Optimization

Smart model selection, hash-based caching, and intelligent filtering reduce redundant processing while maintaining quality. Our privacy-safe architecture helps control costs without storing your data.

GPT-4o-mini OCR Smart Filtering Hash Caching
🧠

Smart File Intelligence

Beyond basic OCR - intelligent categorization, duplicate detection, bulk processing, and format optimization. Process multiple files and automatically filter common duplicates.

Auto-categorization Bulk OCR Duplicate Detection
🔒

Privacy-First Architecture

Zero customer data storage with cryptographic fingerprinting. 24-hour auto-cleanup, hash-only caching, and metadata-only processing ensure complete privacy while optimizing performance.

Zero Storage SHA-256 Hashing Auto-cleanup
⚖️

Usage-Based Pricing

Pay for summaries generated, not agent headcount. Transparent pricing based on actual usage. All features included at every tier. Start at $49/month for 500 summaries.

Usage-based No hidden fees Real-time tracking
Getting Started

How It Works

Three steps. Seriously, that's it.

1

Open Any Ticket

ZenBriefr appears in your ticket sidebar, ready to analyze

2

Click Generate Summary

AI analyzes complete ticket context - customer exchanges, agent notes, and team discussions - in seconds

3

Get Instant Clarity

Structured summaries with key issues, products, and next steps

Transparent Pricing

Pay for Usage, Not Headcount

Usage-based pricing that scales with your actual needs. Pay for summaries generated, not agent seats.

$49
500 summaries/month
$99
2,000 summaries/month
$199
5,000 summaries/month
Custom
Unlimited summaries

Fair & Predictable Costs

Example: Process 1,500 tickets/month = $99/month
Your team grows? Costs only increase if your ticket volume increases
Add agents without adding costs

All features included • Unlimited OCR • 7-day free trial • Cancel anytime

How Much Time Is Your Team Really Losing?

Minutes per ticket review
×
Dozens of tickets per day
=
Hours of manual work daily

Your agents spend significant time parsing tickets and downloading files instead of actually helping customers.

Faster
Ticket Reviews
Zero
Data Storage
1-Click
File Viewing
Complete
Context Analysis
Common Questions

Frequently Asked Questions

How long does it take to set up ZenBriefr?

ZenBriefr installs in under 60 seconds. Simply connect your Zendesk subdomain and start generating summaries immediately. No complex configuration or training required.

Does ZenBriefr store my ticket data?

No. ZenBriefr uses a zero-storage architecture with cryptographic fingerprinting. We only cache anonymous hashes for 24 hours to optimize performance. Your ticket content is never stored on our servers.

How much does ZenBriefr cost?

ZenBriefr uses usage-based pricing starting at $49/month for 500 summaries. Unlike per-agent pricing, you only pay for what you use. All features are included at every tier. View full pricing →

Can ZenBriefr read text from screenshots?

Yes. ZenBriefr includes advanced OCR that automatically extracts text from screenshots, error messages, invoices, and other images attached to tickets. This works for PDFs, JPGs, PNGs, and most image formats.

How accurate are the AI summaries?

ZenBriefr uses GPT-4o-mini to generate accurate summaries. The AI adapts to ticket complexity - simple tickets get brief summaries while complex issues get detailed breakdowns with all key information.

Does ZenBriefr work with Zendesk Suite?

Yes. ZenBriefr works with all Zendesk plans including Suite, Support, and Enterprise. It integrates directly into your ticket sidebar.

Is there a free trial?

Yes! ZenBriefr offers a 7-day free trial with full access to all features. No credit card required. Start your trial now →

How does usage-based pricing work?

You pay only for the number of summaries generated each month, not per agent. Add as many team members as you want - your cost only increases if your ticket volume increases. This is much more cost-effective than traditional per-agent pricing.

Ready to Start?

Try ZenBriefr Free for 7 Days

No credit card required. Full access to all features. Connect to Zendesk in under 60 seconds.

✓ Complete feature access
✓ No setup fees or commitments
✓ Install in under 60 seconds
✓ Cancel anytime
Start Free Trial →

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